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Selecting and Implementing CRM/311 Systems
Status:
Active
Total items: 1
Date: 09/24/2013 thru 09/24/2013
Late Registration Deadline: 09/24/2013
Training Information:
Program Description: The selection and implementation of 311 systems carries risk beyond the technology itself, as these are highly visible systems with clear and immediate impact on citizens. "Getting it right" is therefore particularly critical. After an overview of the technology itself, this course will examine the risks and success factors of selecting and implementing a 311 system, focusing on ways to increase the likelihood of a successful rollout of this technology.
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